Return & Refund Policy
Thank you for shopping at Tysomters. We want to ensure your experience with our products is transparent and straightforward. This Return & Refund Policy applies to orders placed within the United States.
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1. Return Window
You have 30 days from the date of delivery to request a return or an exchange. If 30 days have passed since your package was delivered, we generally cannot offer a refund or exchange.
2. Condition of Eligible Items
To qualify for a return or exchange, items must meet the following criteria:
* The item must be in **brand-new, unused condition**.
* The item must be in its original packaging, including all accessories, manuals, and protective inserts.
* The item must not show any signs of wear, modification, or cosmetic damage.
3. Applicable Return Reasons
We accept returns for both of the following situations:
Defective Items: Products that arrive damaged, faulty, or incorrect due to a shipping or manufacturing error.
Non-Defective Items (Change of Mind): Products that you choose to return due to a change of mind, incorrect choice, or other personal reasons, provided the item remains brand-new and unused.
4. Return Shipping & Fees
We aim to make the return process as straightforward as possible:
Return Shipping Cost: Free. Tysomters will provide a prepaid shipping label for your return.
Restocking Fee: $0. There are no restocking or handling charges for returned items.
5. How to Initiate a Return or Exchange
Please follow these steps to return your product:
1. Contact Support: Email our customer service team at **[Your Support Email Here]** with your order number and the reason for the return.
2. Receive Your Label: Once verified, we will email you a prepaid return shipping label.
3. Print and Pack: Download and print the return label. Pack the item securely in its original packaging with all included components, and attach the label to the outside of the box.
4. Ship the Package: Drop off the package at the designated carrier location (e.g., FedEx, UPS, or USPS as specified on your label), or arrange for a drop-off/pickup point if applicable.
6. Refund Processing Time
Once your return is received at our facility, our team will inspect the item to ensure it meets the condition requirements outlined in Section 2.
* The inspection and refund processing will be completed within **10 business days** of receiving the item.
* Approved refunds will be credited back to your original method of payment. Please note that your bank or credit card issuer may require additional days to post the transaction to your account.
7. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us via:
Email: info@tysomter.com
Phone & WhatsApp: +86 15988623153