Rrturn and Exchange Policy

Thank you for shopping with us! To ensure a smooth shopping experience, we have formulated a detailed return and exchange policy. Please check your items carefully upon receipt and ensure they meet the conditions for return or exchange. If you encounter any issues during your shopping experience, we are happy to assist you. Below are the terms and conditions for our return and exchange policy, please read and follow them carefully.

1. Inspection Upon Receipt

  • Check Upon Receipt: Please carefully inspect the external packaging of the product upon receipt for any issues (such as damaged or dented packaging).
  • Inspect Within 3 Days of Receipt: Please inspect the product within 3 days of receiving it to check for any quality issues (such as damaged motors, missing parts, or discrepancies with your order).
  • Report Issues: If you find any quality issues or discrepancies, please contact us within 3 days. When reporting, please provide a detailed description and clear photos or videos of the issue to help us process your claim quickly.

2. Return and Exchange Application Process

  • Contact Customer Service: If you find a quality issue or any other reason to request a return or exchange, please contact our customer service team within 3 business days of receiving the product. You can contact us via phone, email, or online chat and briefly describe the issue with the product.
  • Take Photos or Videos of the Issue: To help us process your return or exchange request more efficiently, please take clear photos or videos of the problem area of the product and send them to customer service. The photos or videos should clearly show the defects, damage, or other issues.
  • Refund or Exchange Confirmation: Once we receive your return or exchange request, we will review it and promptly confirm the return or exchange process with you. For returns or exchanges due to quality issues, we will provide you with a full refund or exchange.

3. Conditions for Return and Exchange

To ensure a smooth return or exchange process, please make sure that the product meets the following conditions:

Product Condition Requirements:

  • Unused Product: The returned product must be brand new, unused, and not installed or tested. Any visible signs of use, wear, stains, or scratches may result in the return request being denied.
  • No Human Damage: The product must not have any human-caused damage or modifications, including but not limited to improper handling, disassembly, adjustments, or anything that affects the product’s functionality.
  • Product Functionality: The product must be functional and not have any damage or failure caused by the buyer. If the failure is due to a quality issue, please provide relevant evidence.

Product Appearance Requirements:

  • Intact Packaging: The product’s packaging must be intact and undamaged, with no tears, stains, or tampering. All accompanying instructions, tags, warranty cards, accessories, and packaging materials (such as protective film, boxes, etc.) should be complete.
  • Tags and Barcodes: The original tags and barcodes on the product must not be removed, damaged, or altered. These labels are crucial for processing returns and resale.

Accessory Requirements:

  • Complete Accessories: The product must include all original accessories, accessory packs, spare parts, warranty cards, instructions, and any promotional items that came with the purchase. Missing any accessories, parts, or promotional items will result in the return request being denied.
  • Special Accessories: For large items such as furniture, please ensure all parts and accessories (such as screws, tool kits, assembly parts, etc.) are returned intact, as missing parts may prevent the product from being resold.

Hygiene Requirements:

  • Uncontaminated Products: All returned products must be clean and unused. Hygiene products, bedding, etc., cannot be returned once opened or used unless there is a quality issue.

Conditions for Resale:

  • Resalable Condition: Returned products must meet resale standards, meaning no significant damage, stains, wear, or loss. If a product does not meet the resale standard, we may not accept the return or refund.

Special Product Requirements:

  • Custom Products: Custom products (such as custom sizes, engravings, or personalized designs) generally cannot be returned or exchanged unless there is a quality issue.

Packaging Requirements for Returns:

  • Return in Original Packaging: The product and all accessories must be returned in their original packaging. If the original packaging is damaged, the product may not be accepted for return or may incur additional fees. The original packaging should be able to effectively protect the product during transit.

4. Return and Exchange Time Limit

  • Return or Exchange Within 14 Business Days: All return or exchange requests must be made within 14 business days of receiving the product. After this period, returns or exchanges will no longer be accepted.
  • Late Returns: If you request a return after the 14 business days, we may still accept the return, but a 35% handling fee will be charged. This fee will be deducted from your refund amount.

5. Conditions for Returned Products

To ensure a smooth return, the product must meet the following conditions:

  • Product in Original Condition: The product must be in the same condition as when you purchased it, unused, and free from any damage.
  • Packaging Intact: The original packaging must be undamaged and suitable for resale.
  • No Impact on Resale: The product should meet resale standards and be free from contamination, stains, or other factors that would affect its value.

6. Return Shipping Costs

  • Return Shipping Fees: If the product meets the return or exchange conditions, the return shipping costs will be borne by us if there is a product quality issue or discrepancy. If there is no quality issue, the return shipping costs will be borne by you.
  • Refund Deduction for Shipping Costs: If you choose a refund, return shipping costs will be deducted from your refund. If the return is due to a quality issue, we will cover the return shipping costs.
  • Recommended Tracked Shipping: If you are returning valuable items, we recommend using a tracked shipping service or purchasing shipping insurance to prevent loss during transit.

7. Refund and Exchange Processing

  • Refund Processing Time: Once we receive and verify that your returned product meets the return conditions, we will process your refund within 7 business days. The refund will be made via the original payment method, minus any applicable fees.
  • Exchange Processing Time: If you choose an exchange, the new item will be shipped out within 7 business days after we receive the returned product, and the delivery time will depend on inventory and shipping arrangements.
  • Processing Options: For returns or exchanges due to quality issues, we will prioritize providing a full refund or exchanging for the same product. For non-quality related returns, we will process based on the product’s condition and specific situation.

8. Special Circumstances

  • No Reason Return: In accordance with relevant laws, some regions provide consumers with a “no-reason return” right, but the product must be unused, and the packaging must be intact. Return shipping costs will be borne by you.
  • Custom Products: Custom products (such as custom-sized mattresses, engraved items, etc.) generally cannot be returned or exchanged due to their personalized nature. Unless there is a manufacturing defect or quality issue, we will not provide a return or exchange service.

9. Order Cancellation

  • Cannot Cancel After Shipping Notification: Once you receive a shipping notification, the order is processed and cannot be canceled. Please ensure that you confirm the order details before completing the purchase. If you have any doubts, please contact us promptly.

10. How to Contact Us

  • Customer Service Contact: If you have any questions about the return and exchange policy or need assistance, please contact our customer service team through the following:
    • Phone: [Insert Phone Number]
    • Email: [Insert Customer Service Email]
    • Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM

Thank you for your understanding and support!
We are committed to providing you with high-quality products and services to ensure your shopping experience is smooth and pleasant. If you encounter any issues with your purchase, feel free to contact our customer service team, and we will be happy to assist you.